Q: Why are some screen elements displaying strangely on my screen?
A: This could be a browser cache issue. With any user interface problem in Web-based applications, try the following before contacting Support: Clear your browser cache, log out, log back in, and then see if the problem persists. If it does, follow your normal support or fault-logging procedure.
General questions
Questions from Review Initiators
Q: I am a Review Initiator. My review was configured to complete hours ago, so why is it still active?
A: Possibly the Review Form specifies Move topic to editorial when minimum mandatory reviewers have completed their reviews, and an insufficient number of Mandatory Reviewers have marked topics Complete, so those topics cannot move out of a Review state into an editorial state. As the Review Initiator you have the option to click the Complete button in the ribbon bar, thereby manually forcing all topics in the Review into the next release state.
Q: I am a Review Initiator. I've created a Review with participants, but discovered that they know nothing about it. How will they be informed?
A: The most likely reason is that your assigned Reviewers have not individually configured their User Options, which include their email addresses. If this is not the reason, possibly the email configuration is incorrect; see Configuring Email Settings for the Notification System.
Best practice is to manually email the participants with details of the Review, including a hyperlink. This is in addition to the automated email notification.
Q: I am a Review Initiator. I've created a Review, but when I look in the Table Of Contents pane, the topics are all grayed out. What did I do wrong?
A: The most likely reason is that you have not changed the release states of your topics, so that they are currently not in the specified release state for the review. Note that changing the release state of the book does not change the release state of its constituent topics - you must change topic release states in addition to the book release state.
Questions from Reviewers
Q: I am a Reviewer. I was told that I’ve been added to a review, so why haven't I received an automated Reviewer email notification?
A: The most likely reason is that you have not configured your User Options, which includes your email address. See Configuring Email Settings for the Notification System.
Q: I am a Reviewer. Why are topics grayed out in the Table of Contents Pane?
A: Possibly:
- The Review has not yet started, based on its Time configuration.
- The Review has not yet entered the appropriate release state.
- The topic is not in a Review release state.
- As part of the Review process, topics have already been moved out of the Review release state and into the Next release state, either manually by the Review editor, or automatically when the minimum required Mandatory Reviewers completed their Reviews of those topics, or by another person using Author-it.
Q: I am a Reviewer. Before I could comment on an active Topic, it suddenly grayed out. Why can I now see it, but can’t comment?
A: Possibly the Review Form specifies Move topic to editorial when minimum mandatory reviewers have completed their Reviews, and sufficient Mandatory Reviewers have marked it Complete, thereby moving this topic out of a review state into an editorial state.
Q: How do I cancel a Comment that I’ve made in the discussion pane?
A: This functionality is not yet available.
Questions from a Review Editor
Q: I am the Editor. I am in Contribute accepting and rejecting comments. One of my Reviewers has supplied a lengthy comment with very important, detailed information. If I Accept this comment it will disappear. How do I save it?
A: Copy your important comments to another program such as Notepad.