What is the uptime guarantee for Author-it Cloud?

FAQs

Author-it overview questions.
When to use Author-it
How does Author-it increase productivity?
How does Author-it differ from word processing applications?
How does Author-it differ from HTML-based authoring tools?
How does Author-it differ from WinHelp-based tools
Can Author-it produce documents in other languages?
How do I evaluate documentation tools?
Author-it concepts FAQ
What are libraries and books in Author-it?
What does object-oriented mean?
Does Author-it use the concept of projects?
Author-it Cloud FAQ
Author-it Cloud terminology
What is Author?
What is Contribute?
Author-it Cloud editions, licensing, & agreement
How do you charge for the Author-it Cloud service?
Can I mix Professional and Enterprise Editions within one organization?
Can we activate and de-activate users to optimize subscription usage?
Uptime
What is the uptime guarantee for Author-it Cloud?
Data, backup, & security
How much storage space do Author-it Cloud subscribers get?
What counts towards storage space usage?
How much does additional storage cost?
How secure is my data in the Author-it Cloud?
Can I hide Author-it Cloud files and folders from selected users?
How is my data protected from disasters?
What is backed up in Author-it Cloud?
What is the purpose of the Author-it Cloud backups?
Can users back up their own data offsite?
Who owns my data in the Author-it Cloud?
Software requirements & limitations
What are the browser options for Author-it Cloud?
What are the operating system requirements for Author-it Cloud?
Using Author-it Cloud
Will Author-it Cloud email large publishing jobs to me?
Why do we need Contribute?
If I publish to HTML, how do I get the files to my web server?
Will the publishing queue affect my time to publish?
Do we still develop external templates externally?
If my connection fails, do I lose data that I'm editing?
Localization in Author-it Cloud
What localization functionality does Author-it Cloud have?
How does Localization function in Author-it Cloud?
Setup, integration, & support
How difficult is it to set up Author-it Cloud?
What opportunities are there for integration with local systems?
How do plugins function in Author-it Cloud?
What support do you provide?
Which time zone applies to the Author-it Support team?
Do Author-it provide consulting services as well as hosting?
Migrating Author-it on-premises content to Author-it Cloud
Differences between Author-it Cloud and Author-it on-premises
Features unavailable in Author-it Cloud Library Explorer
Features unavailable in Author on Author-it Cloud
How do I migrate my existing Author-it content to the Author-it Cloud?
Will I lose anything in migrating my content to the Author-it Cloud?
Can I upload entire folders to the Author-it Cloud?
How does Author-it Cloud handle linked files?
Will upgrades for on-premises installations continue to be available?
How long will Author-it continue to support On-Premises?
Author & Contribute FAQ
Can Author-it handle foreign languages?
Should I use linked or embedded graphics?
How do I remove character formatting?
How do I handle interrupted alphabetic or numeric lists where I have added a graphic or a note?
How do I change every instance?
Text find & replace
Object search
Change a template
How do I exclude my topic trom HTML when based on the normal template?
How do I get reports?
Can I export object names and numbers to a text file?
How do I set WinHelp browse sequences?
Content FAQ
Change inherited property settings
How do I know where to start a new topic?
How do I see what my document will look like?
Can graphics be resized without distortion?
Does Author-it have a built-in image capture function?
How can I add a graphic to the Contents frame?
How can I combine text with file objects?
How do I create glossary terms?
How do I create multi-level numbered headings?
How does Author-it handle conditional text?
Team authoring FAQ
Can Author-it be used with ClearCase?
Can more than one person work on the same book?
How do I control authoring standards for the whole team?
Do I need a document management system as well as Author-it?
How do I create sub-books?
Publishing FAQ
Why do variables assigned to sub-books not get resolved?
What do I do when I have publishing problems?
How long does publishing take?
How do I update my document?
How can I prevent Author-it from publishing the blank 'allowpagebreak' style in the Word document?
How do I make my printed document single-sided
How can I display cropmarks on each page without losing my normal headers and footers?
How do I remove the "Printed On ..." date line?
Why do I have duplicate HTML pages in the same book?
Can I attach my own cascading stylesheets?
How do I get multiple topics to appear as one HTML Help page?
How do I increase the font size of the HTML Help topic heading?
How does context sensitivity in HTML Help compare with Windows Help
How do I deliver the Help project to the client?
Reviews FAQ
Reviews FAQ
Author-it administration & maintenance FAQ
How do I track and report on changes to objects?
Will the library I create with the evaluation edition be compatible with my licensed edition?

We guarantee Author-it Cloud availability of 99.9% outside of scheduled maintenance periods.

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