Troubleshooting topic save issues

Add & manage content

Platform_KC
Cloud

There are a few scenarios in which you can't save your topic unless you take an action:

  • When text doesn't have a style applied.
  • When a picture can't be converted to a File object.
  • When the topic references an object that no longer exists in the library.

Text has no style applied

All text must have an Author-it style applied to it. Sometimes when text has been copied and pasted, the formatting from the original document may still be visible, but a style has not been applied in the target topic. If this occurs, you'll receive a warning message that the topic could not be saved because either a non-Author-it style has been applied, or no style has been applied. This can also happen when copying and pasting between topics.

The message identifies the line where this occurs. Simply apply the correct style to the corresponding line, and save your topic.

Picture can't be converted to a File object

If your topic contains a picture that can't be converted to a File object (because, for example, it has been pasted from an unsupported file type), then Author-it can't convert it to a File object. You'll need to remove the picture and create the File object separately.

Topic references an object that no longer exists in the library

You'll be unable to save a topic that has a reference to a File object, Hyperlink object, Macro object, Style object, or embedded topic that no longer exists in the library.

This can occur when:

  • The referenced object was deleted while the topic was being edited.
  • The topic text has been copied and pasted from a topic in another library.

You'll must remove the relationship before the topic can be saved.