What support do you provide?

FAQs - Cloud

Platform_KC
Cloud

Author-it Software Corporation's support infrastructure includes help desks with case logging and an audit trail of actions. The subscription model includes a support contract. Users first contact their own organization's primary users on support issues. if the primary users cannot resolve issues, they in turn contact the Author-it Support Desk for technical support covered in the subscription plan.

See also: Do you provide consulting services as well as hosting?