Troubleshooting: Authentication Error Local Security Authority - On Premises 6.4

Author-it Knowledge Center

Problem

When you run the RDP Remote App, or when Author-it Cloud attempts to run it for you, you see an error message: An authentication error has occurred. The Local Security Authority cannot be contacted.

ErrorMessage-AccountDeactivated

Cause

You will see this error message if you are not an active user.

Solution

Contact your Author-it Administrator and ask that you be activated as a user.