Troubleshooting - On Premises 7

Presentations With Chrysalis

Issue

Cause

Solution

Publishing fails

Publishing folder paths are too long

Change book description or publishing profile name to shorten the publishing folder path.

Download for Win or IOS package does not work

CHURL value incorrect

Correct CHURL variable value as assigned to the book

No metadata topic added to the book

Add a topic based on the Presentation Metadata CH template to the book

Duplicated text in the output

Presentation slide at level 1 (parent slide) is missing text.

Add a Subtitle and/or introductory text to the Level 1 topic.

Missing output on a given slide, particularly Accordion or Carousel

Presentation slide at level 1 (parent slide) is missing text.

Add a Subtitle and/or introductory text to the Level 1 topic.