If you are upgrading from Author-it version 5.5 or later, complete these steps before installing Author-it.
Note: Complete all open reviews in Contribute before upgrading. Review suggestions created by previous versions cannot be completed with newer versions of Author.
- Create backups of your existing database(s).
Make sure you have a copy of the credentials for any service accounts (such as aitservice and ait) before upgrading. Author-it does not retain this information and you will need to re-enter these credentials to grant Author-it access your library after upgrading.
- Uninstall Author-it (via Control Panel).
If you are also upgrading web applications
Author-it web applications are Contribute, Review, and Localize.
- Stop the Author-it Service (via Services).
- Uninstall Service Manager (via Control Panel).
- Create backups of your existing web applications folder (C:\inetpub\wwwroot).
You can do this by suffixing the existing folders with -old.
- Remove all Author-it web applications and their respective Application Pools from IIS.