Barriers to reusing content - On Premises R2020

Author-it Xtend

A key issue with reusing content within documentation is that it requires users to plan, and then actively seek out the content. This means that most users will never realize, or even approach, the potential level of reuse possible with their documentation.

Below are some of the barriers that have traditionally made reusing content difficult:

  • Users don't know that content already exists in the library.
  • Users either can't find the content, or don't know how to find it.
  • Content takes too long to find, so users feel it is quicker to recreate content rather than search for it.
  • Existing content is used in a particular context - this can be an issue when wanting to reuse a single paragraph or sentence from an existing topic.