Uninstall Author-it (upgrade only) - On Premises 6.4

On-premises requirements, installation, and upgrade guide

If you are upgrading from Author-it version 5.5 or later, complete these steps before installing Author-it.

Note: Complete all open reviews in Contribute before upgrading. Review suggestions created by previous versions cannot be completed with newer versions of Author.

  1. Create backups of your existing database(s).

    Make sure you have a copy of the credentials for any service accounts (such as aitservice and ait) before upgrading. Author-it does not retain this information and you will need to re-enter these credentials to grant Author-it access your library after upgrading.

  2. Uninstall Author-it (via Control Panel).

If you are also upgrading web applications

Author-it web applications are Contribute, Review, and Localize.

  1. Stop the Author-it Service (via Services).
  2. Uninstall Service Manager (via Control Panel).
  3. Create backups of your existing web applications folder (C:\inetpub\wwwroot).

    You can do this by suffixing the existing folders with -old.

  4. Remove all Author-it web applications and their respective Application Pools from IIS.