Author-it Cloud doesn't require passwords to meet specific length or character usage requirements. Passwords simply need to have a 'strong' security rating. When you set or change a password, Author-it Cloud will tell you how strong it is, and provide hints about how you can make it stronger.
If you forget your username and/or password, send a request to Author-it Cloud to reset the password.
If you enter your password incorrectly 5 times, the account locks out for 5 minutes, and the system sends an email to the Administrators' email alias. Administrators can also view recent failed logins for each user on their Users screen.