Author-it Cloud technical summary - Cloud

Author-it Cloud requirements & technical summary


Author-it software version

ASC | Author-it Software Co. upgrades Author-it Cloud seamlessly and invisibly as new versions are released.

Client browser compatibility

Author-it Cloud is supported on the latest and second-to-latest version of these browsers:

  • Microsoft Edge (Chromium)
  • Mozilla Firefox
  • Google Chrome

Note: When migrating to Author-it Cloud, you may need to import large files. Author-it provides a location called Files that holds uploaded and commonly used content. When uploading files over 2GB, we recommend using Mozilla Firefox or Google Chrome.

Client Operating System

Author runs on any operating system that supports a Microsoft RDP version 8 or higher client. We recommend using one the following:

  • Windows 11
  • Windows 10

Uptime guarantee

ASC | Author-it Software Co. guarantees Author-it Cloud availability of 99.9% outside of scheduled maintenance periods. This guarantee is backed by a contractual refund policy in the event of unplanned downtime. The high level of availability is achieved through multiple layers of redundancy in servers, databases, network connections, power, and air conditioning.

Network specifications

  • 10 Gigabit Ethernet Core
  • Multiple backbone connections

Network Level Authentication

Your devices must support Network Level Authentication.

Data volume strategy

The primary data management centers are in Virginia and Frankfurt.

Connection Security

All web-based communications to the applications in the Author-it Cloud are passed over HTTPS by using industry standard 256-bit TLS 1.2 encryption.
All RDP-based traffic is encrypted by using TLS 1.2 128-bit encryption.
Clients who don't support these encryption methods are not permitted to make connections.

Extended Validation SSL certification

SSL certification reassures users that sensitive data is safe. It is a technology that authenticates the website identity and encrypts information that is sent to the server by using Secure Sockets Layer (SSL) technology. Extended SSL is a highly visible verification in the form of a green address bar with organization name and certifying authority.

Data Security

Author-it Cloud data storage utilizes current industry-standard firewalls, password protection, and other security features. We use industry-leading Tier 1 data centers to house our services. These data centers are SSAE 16-compliant.

User Security

Author-it has a base policy that governs all user accounts, but only the first user in each client organization is created by an Author-it Enterprise Administrator. Thereafter, Client Administrators manage all users. Each user has the option to change their password.

Password Security

Each user has a unique username and a password that needs to be entered for each session. Passwords must meet complexity requirements. If passwords are entered incorrectly 5 times, the account is locked out for 5 minutes, and an email is sent to the Cloud Administrators. Administrators can also view recent Failed Logins per user on their Users screen.

Physical (premises) Security

  • 24x7 security guard and staff monitoring. Video surveillance and recording. Biometric security systems.
  • Multiple security checkpoints
  • Keycard entries throughout the data center
  • Minimum six month recording of video and access logging

Physical Environment Controls and Power

  • N+1 redundant HVAC system
  • Anti-static environment
  • N+1 cooling units
  • On-site backup power generator
  • Triple power feeds, UPS


Author-it backs up all data daily onsite and weekly offsite.

Author-it Cloud Subscription Agreement (standard)