Author client requirements - Cloud

Author-it Cloud requirements & technical summary

To run Author, your clients will require the following:

Support for Remote Desktop Protocol connections

An operating system that supports a Remote Desktop Protocol (RDP) client connection. We recommend using one the following:

  • Windows 11
  • Windows 10

Microsoft RDP Version 8 or higher

Author uses a file to set up a Remote Desktop Protocol (RDP) connection. To use the Author RDP file, your organization's firewall needs to allow the RDP access out on the following ports (check this with your IT department):

  • HTTPS : 443

    Note: You can also open UDP Port 3391. Opening this port is optional, but can improve the performance of the RDP connection.

Note:

  • Some corporate networks have firewalls and proxy servers that can block or filter outbound port 443 (HTTPS) traffic and this can cause issues keeping a stable connection to our RDP Solution. Our RDP Gateway addresses can be added to your networks proxy bypass list and a firewall rule added to allow direct HTTPS traffic to our gateway's address/IP to resolve this issue.
  • Gateway host names are:
    • GX1: gx1rdgw.author-it.com
    • GX2: gx2rdgw.author-it.com

Support for Network Level Authentication (NLA)

You can check if NLA is supported by running Windows' Remote Desktop Connection application, and checking its about details.

HTTPS and TLS encryption support

All web-based communication to the applications in Author-it Cloud are passed over HTTPS by using industry-standard 256-bit TLS 1.2 encryption. All RDP-based traffic is encrypted with TLS 1.2 128-bit encryption.

Any clients you use to access Author-it Cloud will need to support these encryption methods. Clients that don't support these encryption methods aren't permitted to make connections.