Author-it software version
ASC | Author-it Software Co. upgrades Author-it Cloud seamlessly and invisibly as new versions are released.
Client browser compatibility
Author has been tested on the current Microsoft supported version of Internet Explorer, and current versions of Mozilla Firefox, and Google Chrome.
Internet Explorer 9+ is required for Contribute. Clients have successfully used the Internet Explorer tab in Chrome and Firefox to emulate Internet Explorer.
Contribute doesn't work in Microsoft Edge. If you upgrade to Windows 10, open Contribute in the current Microsoft supported version of Internet Explorer.
When migrating to Author-it Cloud, you may need to import large files. Author-it provides a location called Files that holds uploaded and commonly used content. When uploading files over 2GB, we recommend using Mozilla Firefox or Google Chrome. Microsoft Internet Explorer works best with files up to 2GB.
Other Author-it services, including Review, and Localize, have been tested on Microsoft Internet Explorer, Mozilla Firefox, and Google Chrome, for current and one previous version.
Client Operating System
ASC | Author-it Software Co. guarantees Author-it Cloud availability of 99.9% outside of scheduled maintenance periods. This guarantee is backed by a contractual refund policy in the event of unplanned downtime. The high level of availability is achieved through multiple layers of redundancy in servers, databases, network connections, power, and air conditioning.
Network Level Authentication
Data volume strategy
The primary data management centers are in Virginia and Frankfurt.
All web-based communications to the applications in the Author-it Cloud are passed over HTTPS by using industry standard 256-bit TLS 1.2 encryption.
Extended Validation SSL certification
SSL certification reassures users that sensitive data is safe. It is a technology that authenticates the website identity and encrypts information that is sent to the server by using Secure Sockets Layer (SSL) technology. Extended SSL is a highly visible verification in the form of a green address bar with organization name and certifying authority.
Author-it Cloud data storage utilizes current industry-standard firewalls, password protection, and other security features. We use industry-leading Tier 1 data centers to house our services. These data centers are SSAE 16-compliant.
Author-it has a base policy that governs all user accounts, but only the first User in each client organization is created by an Author-it Enterprise Administrator. Thereafter, Client Administrators manage all users. Each user has the option to change password.
Each user has a unique username and a password that needs to be entered for each session. Passwords must meet complexity requirements. If passwords are entered incorrectly 5 times, the account is locked out for 5 minutes, and an email is sent to the Cloud Administrators. Administrators can also view recent Failed Logins per user on their Users screen.
Physical (premises) Security
Physical Environment Controls and Power
Author-it backs up all data daily onsite and weekly offsite.
Author-it Cloud Subscription Agreement (standard)