Author-it Cloud technical summary - Cloud

Author-it Cloud Requirements and Technical Summary


Author-it software version

ASC | Author-it Software Co. upgrades Author-it Cloud seamlessly and invisibly as new versions are released.

Client browser compatibility

Author has been tested on the current Microsoft supported version of Internet Explorer, and current versions of Mozilla Firefox, and Google Chrome.

Internet Explorer 9+ is required for Contribute. Clients have successfully used the Internet Explorer tab in Chrome and Firefox to emulate Internet Explorer.

Contribute doesn't work in Microsoft Edge. If you upgrade to Windows 10, open Contribute in the current Microsoft supported version of Internet Explorer.

When migrating to Author-it Cloud, you may need to import large files. Author-it provides a location called Files that holds uploaded and commonly used content. When uploading files over 2GB, we recommend using Mozilla Firefox or Google Chrome. Microsoft Internet Explorer works best with files up to 2GB.

Other Author-it services, including Review, and Localize, have been tested on Microsoft Internet Explorer, Mozilla Firefox, and Google Chrome, for current and one previous version.

Note: VPN is not supported on Author-it Cloud.

Client Operating System

  • Author runs on any operating system that supports a Microsoft RDP version 8 client or compatible running on an Operating System that is under mainstream support by it's vendor.
  • We recommend running Author with the latest version of Microsoft Windows

Uptime guarantee

ASC | Author-it Software Co. guarantees Author-it Cloud availability of 99.9% outside of scheduled maintenance periods. This guarantee is backed by a contractual refund policy in the event of unplanned downtime. The high level of availability is achieved through multiple layers of redundancy in servers, databases, network connections, power, and air conditioning.

Network specifications

  • 10 Gigabit Ethernet Core
  • Multiple backbone connections

Network Level Authentication

Data volume strategy

The primary data management centers are in Virginia and Frankfurt.

Connection Security

All web-based communications to the applications in the Author-it Cloud are passed over HTTPS by using industry standard 256-bit TLS 1.2 encryption.
All RDP-based traffic is encrypted by using TLS 1.2 128-bit encryption.
Clients who don't support these encryption methods are not permitted to make connections.

Extended Validation SSL certification

SSL certification reassures users that sensitive data is safe. It is a technology that authenticates the website identity and encrypts information that is sent to the server by using Secure Sockets Layer (SSL) technology. Extended SSL is a highly visible verification in the form of a green address bar with organization name and certifying authority.

Data Security

Author-it Cloud data storage utilizes current industry-standard firewalls, password protection, and other security features. We use industry-leading Tier 1 data centers to house our services. These data centers are SSAE 16-compliant.

User Security

Author-it has a base policy that governs all user accounts, but only the first User in each client organization is created by an Author-it Enterprise Administrator. Thereafter, Client Administrators manage all users. Each user has the option to change password.

Password Security

Each user has a unique username and a password that needs to be entered for each session. Passwords must meet complexity requirements. If passwords are entered incorrectly 5 times, the account is locked out for 5 minutes, and an email is sent to the Cloud Administrators. Administrators can also view recent Failed Logins per user on their Users screen.

Physical (premises) Security

  • 24x7 security guard and staff monitoring. Video surveillance and recording. Biometric security systems.
  • Multiple security checkpoints
  • Keycard entries throughout the data center
  • Minimum six month recording of video and access logging

Physical Environment Controls and Power

  • N+1 redundant HVAC system
  • Anti-static environment
  • N+1 cooling units
  • On-site backup power generator
  • Triple power feeds, UPS


Author-it backs up all data daily onsite and weekly offsite.

Author-it Cloud Subscription Agreement (standard)