Timeout conventions in Author-it Cloud - Author-it Cloud

Author-it Cloud Requirements & Technical Summary

A timeout is when the software logs a user out based on how long they've been connected to the service.

Author (RDP connection) timeout convention

  • Whether active or idle, users are forcibly disconnected after 12 hours.

  • Users who appear to have been disconnected in less than 12 hours probably have experienced a network disconnection, or their computer has gone into sleep mode.

  • To avoid unexpected disconnection after 12 hours, log out and log back in again to restart the 12-hour countdown.

Files timeout convention

  • Files sessions don't timeout.

All other timeout conventions

  • All other pages and modules time out after 15 minutes of inactivity.