|
Author-it software version |
ASC | Author-it Software Co. upgrades Author-it Cloud seamlessly and invisibly as new versions are released. |
|
Client browser compatibility |
Author-it Cloud is supported on the latest and second-to-latest version of these browsers:
Note: When migrating to Author-it Cloud, you may need to import large files. Author-it provides a location called Files that holds uploaded and commonly used content. When uploading files over 2GB, we recommend using Mozilla Firefox or Google Chrome. |
|
Client Operating System |
Author runs on any operating system that supports a Microsoft RDP version 8 or higher client. We recommend using one the following:
|
|
Uptime guarantee |
ASC | Author-it Software Co. guarantees Author-it Cloud availability of 99.9% outside of scheduled maintenance periods. This guarantee is backed by a contractual refund policy in the event of unplanned downtime. The high level of availability is achieved through multiple layers of redundancy in servers, databases, network connections, power, and air conditioning. |
|
Network specifications |
|
|
Network Level Authentication |
Your devices must support Network Level Authentication. |
|
Data volume strategy |
The primary data management centers are in Virginia and Frankfurt. |
|
Connection Security |
All web-based communications to the applications in the Author-it Cloud are passed over HTTPS by using industry standard 256-bit TLS 1.2 encryption. |
|
Extended Validation SSL certification |
SSL certification reassures users that sensitive data is safe. It is a technology that authenticates the website identity and encrypts information that is sent to the server by using Secure Sockets Layer (SSL) technology. Extended SSL is a highly visible verification in the form of a green address bar with organization name and certifying authority. |
|
Data Security |
Author-it Cloud data storage utilizes current industry-standard firewalls, password protection, and other security features. We use industry-leading Tier 1 data centers to house our services. These data centers are SSAE 16-compliant. |
|
User Security |
Author-it has a base policy that governs all user accounts, but only the first user in each client organization is created by an Author-it Enterprise Administrator. Thereafter, Client Administrators manage all users. Each user has the option to change their password. |
|
Password Security |
Each user has a unique username and a password that needs to be entered for each session. Passwords must meet complexity requirements. If passwords are entered incorrectly 5 times, the account is locked out for 5 minutes, and an email is sent to the Cloud Administrators. Administrators can also view recent Failed Logins per user on their Users screen. |
|
Physical (premises) Security |
|
|
Physical Environment Controls and Power |
|
|
Backups |
Author-it backs up all data daily onsite and weekly offsite. |
|
Author-it Cloud Subscription Agreement (standard) |